BDental Management markedly improves collection performance with Pearly

BDental, a four-location dental group based in Central Pennsylvania, was facing inefficiencies in its patient billing processes. The manual and time-consuming nature of A/R management caused outstanding balances to pile up, often taking much longer than desired to collect. This created a bottleneck in the revenue cycle, making it difficult to manage collections efficiently across all four locations.

BDental needed a solution to streamline these manual tasks, allowing the practice to reduce delays in payments and focus more on strategic responsibilities without sacrificing efficiency in managing patient balances.

BDental turned to Pearly to address its challenges, as the RCM platform offered a comprehensive solution that aligned perfectly with BDental’s patient billing needs:

• Automation of Billing Processes: Pearly eliminated the need for manual, repetitive billing tasks such as sending individual notifications to patients with outstanding balances. By automating these communications, Pearly ensured that the outreach was done consistently and on schedule, significantly reducing the workload on staff. This allowed BDental to operate more efficiently and allocate resources elsewhere.

• Centralized Payment Management: Although BDental’s A/R process was already largely centralized, Pearly offered enhanced capabilities for tracking and managing payments across locations. This improved transparency and ensured consistent handling of accounts across all offices.

• Enhanced Patient Experience: Pearly’s clean, intuitive interface and professional communication gave patients confidence in the billing process. Patients were more likely to trust the payment notifications they received, as the system was streamlined and easy to use. By simplifying the payment process, Pearly improved patient satisfaction and engagement, which ultimately led to smoother payment collections.

For offices, Pearly’s analytics interface further improved the process for gaining collection insights, as the platform’s reporting suite provided valuable data for addressing collection effort shortfalls.

Since implementing Pearly’s RCM automation software, BDental has experienced substantial improvements in both operational efficiency and financial performance:

• 56 Hours Saved per Month, per Office: Billing action automation eliminated the need for manual follow-ups, freeing up significant time that was previously spent on repetitive administrative tasks.

• 17% Increase in Payment Velocity Month over Month: With Pearly’s automated follow-up actions, BDental saw a marked increase in payment velocity, improving cash flow and reducing the time it took to collect payments.

• 67% of Balances Collected Within 2 Weeks: Thanks to Pearly’s consistent and timely billing reminders, 67% of balances were collected within two weeks. This rapid collection often occurred before mailed statements could even be delivered to patients, demonstrating how successfully implementing Pearly can greatly accelerate collections when compared to legacy billing systems.

BDental continues to benefit from Pearly’s platform, with ongoing improvements in revenue cycle management and an overall reduction in administrative burdens. The success of Pearly’s implementation has positioned BDental for sustained growth and financial health, allowing the practice to focus on its primary mission: delivering exceptional dental care to its patients.