Challenge:
Midwest OMS has a team of experienced oral surgeons with over 33 years of combined experience and access to state-of-the-art dental technology. The experts at Midwest OMS extract over 3,000 teeth every year, and as the practice continues to grow, so did the need for a more robust and streamlined billing platform to help improve collections and reduce staff time spent chasing down past-due balances.
While the office was continuing to grow, so too did its outstanding accounts receivable balance. Finding a solution that fit in with the office's complex system became imperative.
The team at Midwest OMS was previously unsuccessful in finding an RCM solution that integrated well with WinOMS, but they continued their search until they heard about Pearly.
Solution:
Midwest Oral Surgery & Dental Implants slowly started testing Pearly in early 2022. They wanted to ensure that the integration with WinOMS was as seamless as promised, as they had experienced issues with other providers in the past.
After a rigorous review and testing period, Midwest was confident in Pearly's ability to accurately send out easy-to-read statements that their patients could pay online from any device.
Midwest worked closely with their dedicated account manager to set up automation rules, and the team was blown away by the results: in the first 3 months using Pearly, Midwest OMS was able to bring in over $115k in past due balances.
Impact:
In the last 90 days Midwest Oral Surgery & Dental Implants had a 73% collection rate and averaged around $47,000 in payments from patients per month using Pearly.
By automatically offering multiple, modern payment methods to patients via Pearly, patients paid faster. Approximately over 1k text and email notifications are sent out each month. Patients could complete payment in a few clicks, without entering their card details, versus having to head to the post office to mail a check. The result? More payments.
The practice was able to bring in over $115k in past due balances in the first 3 months, while simultaneously saving 83 staff hours per month and could reduce the number of collection calls to frustrated patients.
Midwest Oral Surgery & Dental Implants now has an efficient way to collect patient payments that delivers results while saving valuable staff time.
