Riccobene Associates leverages Pearly to cut aging A/R by 47%

Riccobene Associates Family Dentistry is a 68-location Dental Support Organization (DSO) headquartered in Cary, NC, providing comprehensive general and specialty dental services across North Carolina, South Carolina, and Virginia. Committed to delivering a state-of-the-art patient experience, Riccobene sought to enhance its revenue cycle management (RCM) capabilities to support its continued growth.

While the existing patient billing process met their basic needs, the RCM team required a more advanced system that could seamlessly integrate with new practice management software (PMS) platforms and scale alongside the organization. Although Riccobene had previously automated certain aspects of its RCM process and utilized a competitor for patient billing, inefficiencies in billing workflows and inconsistent PMS integration hindered performance.

To address these challenges, Riccobene sought a robust, rules-based RCM solution with comprehensive PMS integration, an automated dunning system for patient notifications, and modern tools for collecting past-due balances.

Following a seamless integration with Denticon and comprehensive training for its centralized RCM team, Riccobene Associates Family Dentistry implemented Pearly and immediately recognized a strong return on investment.

Within the first 30 days of the pilot program, Riccobene collected $170,000 through Pearly and achieved a 23% increase in same-month collection rates.

Encouraged by these results, the RCM team expanded Pearly’s implementation across all applicable locations. Notably, Riccobene views Pearly’s solution suite as enhancing the native billing capabilities within Denticon by providing additional functionality and ease of use.

With an average 47% reduction in aging accounts receivable (A/R) across all locations, Riccobene Associates Family Dentistry has experienced firsthand the impact of optimized billing workflows. Notably, 85% of all payments were made within the first seven days of billing outreach, demonstrating patients’ quick adoption of Pearly’s system.

For more challenging balances, Pearly delivered exceptional results, helping Riccobene recover $317,000 in annualized write-off risk patient balances. Recognizing the long-term value of Pearly, the RCM team has expanded its use of the platform, leveraging the Letter Automation feature to automatically send QR-code-enabled mailed statements, ensuring comprehensive patient outreach.

With a fully optimized suite of RCM tools in place, Riccobene has significantly reduced the time and resources spent on collections—allowing the team to focus on what matters most: delivering best-in-class patient care.